Baptist Enterprise LLC

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Industries of the Blind                                                     01/2025 - 04/2025

Technical Specialist

• Provides overall oversight to IOB internal and external (public facing) networks. Support the organization’s technology strategy. Suggest improvements to help meet IOB’s vision of eliminating all barriers for blind and visually impaired.

• Essential Functions

• Maintain Internal Networks

• Oversee and seek solutions to improve business processes, ERP, and Warehouse Management Systems.

• Starship shipping software

• All workstation hardware/software and operating systems are up to date

• Internal Network Infrastructure including Firewall

• Support 3rd party Freight interfaces

• Oversee burglar and fire security systems at all locations.

• Assist with system security including CMMC to ensure minimal vulnerability to outside attacks including ransomware.

• Drive education of all users to ensure CMMC requirements are met and are properly educated on phishing and other forms of outside intrusion.

• ERP system / Warehouse Management System

• Provide overall management and training for X3 ERP and Warehouse Management System

• Be an expert on functionality.

• Hold regular training sessions for new users.

• Provide insight into improved systems to drive productivity and reduce times for order to delivery cycle.

• Work with External Public Facing Networks

• Work with Outside Cloud and cloud providers

• Assist with WEB Ordering System for U3PL.

• Work with customers and staff to ensure EDI process runs smoothly.

• Assist in developing new EDI coding/interface as required.

• Support assistive technology hardware and software requirements and deployment for associates who are blind

• Provide Helpdesk support for internal and external customers

• Provide best-in-class customer service for customer-facing Web OS portal.

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Uber Freight                                                                      07/2017 - 08/2024

Sr. Regional IT Support Specialist​​

• ·       Managed and secured 500+ corporate endpoints using Intune, SCCM, and UEM solutions, ensuring encryption, compliance, and remote management.

•    Led domain migration from Transplace to Uberfreight by transitioning from traditional SCCM imaging to Intune-based device deployment, streamlining endpoint provisioning and minimizing downtime.

•   Performed patch management, configuration baselines, and device health monitoring, achieving a 98% compliance rate across all sites.

•  Administered and remediated Intune non-compliant devices, enforcing Azure AD Conditional Access and device compliance policies.

•  Integrated and maintained Endpoint Protection and SIEM tools — CrowdStrike, FireEye, Rapid7, and Microsoft Defender — to improve detection and response.

• Deployed and managed SCCM task sequences for imaging, updates, and software rollouts, reducing manual deployment times by 60%.

•   Collaborated with System Admins and network teams to validate device readiness, troubleshoot and deployment issues, and maintain seamless end-user experience throughout cutover.

• Oversaw Cisco Meraki networking, Cisco Umbrella filtering, and Mitel IP phone systems across multi-site operations.

•   Led multiple full office infrastructure migrations, relocating network, 200+ endpoints to a new facility while maintaining operational continuity.

•  Supported Azure Security, MDM, Incident Response, and Configuration Management processes in coordination with global IT and cybersecurity teams.

• Managed hardware assets using Snipe-IT, performing lifecycle management and secure decommissioning of end-of-life devices.

•  Designed and maintained structured cabling systems (CAT5e/CAT6/CAT6e, fiber optics) ensuring high-availability connectivity and compliance with TIA/EIA/BICSI standards.

• Created and managed virtual machines using Nutanix and VMware, optimizing resource allocation for testing and production systems.

•  Leveraged ServiceNow and Jira to manage incidents, change requests, and project tracking efficiently.

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Kailo Healthcare Technologies                                      02/2016 - 07/2017

Service Desk Analyst

• Troubleshooting, software installs/fixes, and document resolutions for desktop-initiated requests.

• Work on "special projects" as assigned by the client or Desktop Team Lead.

• Identify workstation software improvements and enhancements.

• Train users to utilize the workstation software efficiently.

• Help maintain and update desktop software operational methods and procedures.

• Use of remote control tools to resolve issues for customers located outside of the corporate campus.

• Build, configure, and deploy new equipment/upgrade existing equipment for deployment at end user customer location.

• Perform basic troubleshooting of printers, copiers, fax machines, and all-in-one units

• Support software installation, remediation and removal

• Adhere to asset tracking, ticketing and other processes/procedures defined by the client

 

Goodwill Industries, Greensboro, NC                            11/2015 – 07/2017

Computer Junction / PC Tech Volunteer

• Tear down incoming computers / refurbish computers

• Remove and D-Ban Hard Drives

• Test Memory (required at least 12 passes)

• Check Monitor / Perform Windows Updates

• Manage incoming Notebooks, tablets, and notepads

• Manage power supplies / check voltage

• Card Installation (Video/Modem/Sound/Network)

 

FirstPoint GMA, Greensboro, NC                                     02/2011 – 4/2015

IT Internship/Level II Professional Collector

• Installation/configuration of Windows 7 OS deployment

• Migrated users files (USMT/WET)

• End user support in Collections dept. with hardware, software, cables, networking and operational support.

• Installation of Windows NT/2003/2008 Enterprise Server

• Shared and secure folders

• Configured remote services

• Receive 150-300 Inbound/Outbound calls daily by VoIP auto dialer

• Received Improve quality of service provided to client/customers

• Provide strong negotiation skills to provide flexible finance plans

• Demonstrated proven performance of the above and obtained promotion to level II

 

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